So you know now that we had our yard leveled Wednesday--the guy said he would 'try' to have the pool installed Friday or Saturday but most likely it won't happen. He was supposed to tell us either way what was going to happen Wednesday night or Thursday morning, so I could make an alternate arrangement if needed. My alternate arrangement wasn't making me very happy- it was a different pool intstaller that was going to charge me $875 to put the pool up, but at this point it would have worked out much better than leaving 10 boxes of pool in my backyard. So Wednesday night at 8:30 I call the installer to see if anything has changed with the date. No answer. I leave him a message asking him to please call me so we're not left in limbo. I talk to the other installer who tells me he can be out Saturday to install the pool if we want, just to let him know either way Thursday evening. Fine. I go to bed and wake up at 12:30am (yes, just after midnight, you read that correctly) to the phone ringing. Chris asks if I'm on call and I tell him no, though that doesn't matter because I can still get called if we get something "major". He goes to get the phone which has went to voicemail by the time he finds it and sees on the caller ID that it's the POOL INSTALLER! Yep---for whatever reason my wonderful pool installer that has avoided me all day has decided to call at midnight. Now, I hear Chris say it's the pool installer, but it doesn't quite click. I look at the clock, see it's 12:30 and now I'm confused, thinking the power went out and it's actually like 6 or 7 in the morning, because why would my pool installer call at midnight? We wait a few minutes to see if he left a message, nope, no message. Now I'm REALLY, REALLY pissed off and go back to sleep. I wake up at 6:30 Thursday morning and call him. No answer. I don't leave a message (oh--background, this is his cell phone number. The owner of the pool company decided it would just be easier if we call his cell number instead of them, ya know, not their problem, right!?!?!). I call again at 7:30, on my way into the office. This time I can tell he's on the other line because the ring makes a call-waiting type "beep" after each ring. I leave a message telling him that I hope there wasn't an emergency in which he needed us at midnight last night when he called, as I didn't notice a voicemail. I asked him again to call me on my work cell, office line or personal cell once he got the message. I wait. And wait. And wait some more.
Still waiting.
Nothing. Now it's 5:05pm. I've called about 4 more times throughout the day. No answer. Finally I decide to call the pool company, who has already thoroughly pissed me off. I talk to the owner to find out if he has talked to the installer. Yes- he has. In fact, Edwin (the installer) was at their shop all morning installing a DISPLAY pool. Ok, fine, I hang up. WAIT A MINUTE....did he just say Edwin was at their shop all morning setting up a DISPLAY pool? UGGGH. Now, I'm fixin' to go postal. He's probably very lucky that 1. I was in a Sheriff's Office shirt, 2. I was driving an agency vehicle, 3. I was in Inverness, 15 miles away from the pool shop and 4. The pool shop closed at 5 because otherwise he probably would have had to call the Po-Po on me for a very disgruntled customer.
Later that night we go to dinner with Melissa and Rob. I decided after dinner I was going to call the other guy and have him come out to install. I'm sick of the game and at this point I'm not happy about it, but willing to swallow the fact that I have to pay $875 for my pool to be installed. We both try calling Edwin again. I leave a message telling him I'm still waiting for his callback that was supposed to be Wednesday night or Thursday morning, though not at midnight. Chris calls, he leaves a mesage. We drive home. I see we have a message on our home phone from the installation company telling us they will be out tomorrow morning (Friday) to install the pool and they need directions. I call him, give him directions and ask what time he will be there. He says between 7:30 and 8:30am. Well, it's currently 8:50 am and he's not there yet. I give good directions too, damnit. After all, I did work in 911 giving directions all the time. UGGH...can you tell I'm a little aggrivated? SO, at this point I HIGHLY RECCOMEND NOT BUYING A POOL FROM FAMILY POOL, SPA & BILLIARDS. UGGGGG.
|
2 Comments:
Now I'm pissed.
Thank you.
But, I do have a pool set up now.
Water is a whole 'nother issue. But it's coming...slowly.
Post a Comment
<< Home